It can be quite challenging job to choose the right service to get IT support for your company.
Here are some questions you should ask before hiring:
What geographical area does the company cover?
If your business is spread across different countries or cities, you need to look for a company that is competent to offer services in all of these locations.
Levels of support the company offers. It is not uncommon for companies offering IT support to offer different levels of service, depending on the customers budget and requirements. These can be:
Pay-and-go support: In this case, you are asked to pay per hour or a specified amount. Generally this arrangement works more expensive.
Break-fix support: It can be charged every hour and paid in advance or later after the job is completed. This can also be paid periodically, as at the end of the quarter or half year, or once a year.
Handled service support: In this case, the support company aggressively monitors your systems to minimize the likelihood of something bad. Usually it is the signing of an annual maintenance agreement.
Support including parts: This type of support means that the company would provide free replacement / repair of the hardware component. It is an expensive proposal for support companies, and very few can offer this kind of support.
Does the company guarantee any response time?
When facing any difficulty, you would really like the company to provide support within a certain period of time for which it should provide a guarantee. This would vary with the level of support you are prepared to pay. Additionally, it may take longer than the estimated time for the company to find the exact error and correct the same.
Are you expecting a special account reader?
The company becomes aware of your business strategy and takes action to meet your IT requirements. Its not too much to expect to handle one or two contacts permanently.
Do you have your own engineer?
Its a little too much to expect you to handle the same engineer all the time. Companies employ different engineers, specializing in different areas so that each problem is handled competently. Nevertheless, it may be possible when a company does not use the desired number of experienced hands.
How to get support in an emergency?
IT rarely occurs. Its really a very frustrating experience when you can not contact the right person who can assist you in such circumstances. Some companies have an exclusive phone line intended for this purpose only with anyone available to make your calls, others have an arrangement to provide online support, and there are others who offer an email address that goes directly to the support system .
Discounts, if any, do not hesitate to ask about discounts. You should expect a discount, especially when you write a long contract.
Terms of cancellation. Spending time through the entire terms, especially those relating to termination of the contract, plus the notice period. A notice period of one month is sufficient; be careful if it exceeds it. This will help you to cancel the agreement quickly, should find the services below the expected level.